a.    Develop and implement security, privacy, and data protection controls

b.    Manage IT infrastructure operations

                                          i.    Daily, weekly, monthly quarterly, annual processes

c.    IT support services

                                          i.    Manage availability

                                        ii.    Manage facilities

                                       iii.    Manage backup/recovery

                                       iv.    Manage performance and capacity

                                        v.    Manage incidents

                                       vi.    Manage problems

                                      vii.    Manage inquiries