Schoenherr Consulting will provide the credit union with the structure, skills and training to operate a continuous process improvement program.  The engagement is designed to transfer knowledge and training to the credit union.  This allows the credit union to be self-sufficient in improving quality

• Quality Awareness.  All employees receive basic training in quality awareness and their role.

• Team Leader Training.  Team leaders receive extensive training to effectively guide the teams.  This includes areas such as: 

o   Group dynamics

o   Pre-meeting planning

o   Agendas

o   Ground rules

o   Facilitation techniques

o   Process mapping

o   Seven tools of quality

o   Brainstorming and creativity

o   Cost/benefit analysis