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Continuous Process Improvement
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- Quality Coordinator.
The Quality Coordinator administers the Quality process.
- Administer
the Reward and Recognition Program in conjunction with Quality Teams. Track points and post overall results.
Obtain and distribute rewards.
- Certify
team ideas. Ensure that the team's ideas are responsible, practical, process-related, and pertain to
the team’s area and/or functions.
- Administer the survey program for each team. Develop the survey in conjunction
with the team. Mail, record responses and distribute results to the team.
- Administer the Key Performance Matrix measurements.
Gather results from the Team Guide, validate and distribute results.
- Maintain the overall schedule of Team meetings and copies of the team
minutes.
- Trains
future team leaders.
- Measurement.
Each team has a set of measurements that create the Key Performance Matrix. The areas of measurement
include:
o Member delight - Net Promoter®
Score o
Timeliness o
Accuracy o
Productivity o
Cost - Reward & Recognition.
Credit union teams are recognized and rewarded for improvement ideas and achieving quality measurements.
Team members may receive gifts, prizes, gift cards and food for reaching various levels of achievement.
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Schoenherr Consulting * 10146 Northwind Dr * Indianapolis
* IN * 46256 Phone: (317) 915-7501 * www.schoenherrconsulting.com
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