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Loyalty Measurement - implement
an email-based program in 30 days. Our six-step process will ensure success: -
Determine business units to be surveyed,
frequency and sample size. Do pilot on a small group in one business unit Train team leaders on alerts, call-backs and use of the system Direct contact with responders giving a low score within 48 hours. Immediately resolve any issues. Analyze Act - communicate results and redesign processes.
Dan is a Certified Net Promoter® Associate.
Process Improvement
- Schoenherr Consulting provides three services:
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